On the 8th of July 2023, I had a connecting flight from Antalya to Istanbul and then to Muscat. However, due to overbooking, they didn't allow many passengers on the plane. They sold the same ticket to multiple people, and I endured three days of going back and forth to the airport without being able to board. Finally, they informed me that the only available flight was on the 17th of July 2023 and that there were no other options. They assured me of a refund, but to this day, there has been no reimbursement. They didn't accept my international IBAN, and even after opening an account in Turkey, the issue remains unresolved. Pegasus, a prominent airline, has failed to process my refund for five months, causing significant distress. I urgently request the prompt resolution of my complaint.
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
On August 11, 2025, at Adana Çukurova Airport, despite arriving more than two hours before my Pegasus Airlines flight with reservation number 138RAV, I was told my flight was overbooked and could not find anyone responsible to assist me. I was instead given a connecting flight that took place nearly...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
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