Pegasus Airlines Refund Complaint and Unresponsive Customer Service

Despite my best efforts, Pegasus Airlines continues to insist on requesting call center recordings that they consider necessary, without even bothering to make a phone call. They changed a ticket that I had canceled against my wishes into a voucher. Then, to my surprise, they took my right without informing me and expected me to contact them for a refund to my card. When I reached out to the call center, they insisted on knowing the name or date of the representative I had spoken to several months ago, which posed a challenge for me. The company refuses to issue my refund, insisting that I must call them before they can proceed with the process. In addition, rather than providing a new ticket, they are adamant about reimbursing an amount that is insufficient to cover the cost of a bus ticket for the current year. I kindly request assistance in resolving my issue and receiving a refund for my ticket. The unresolved request number I have with Pegasus is 07432039.