I recently realized that speaking with a Pegasus Airlines customer service representative incurs a cost, which I don't understand. They claim to have a free line, yet the operator fails to connect the call. This is bizarre in today's world. I've only had this problem with Pegasus. My major issue began when I accidentally ordered a ticket for August 8, 2024 rather than July 7, 2024 (I booked on May 17, 2024). When I tried to modify the date on May 19, 2024, I was unable to contact customer care. They also requested a processing fee for changing the ticket date from August to July several months in advance. Is Pegasus not subject to trade and consumer protection regulations? Why am I paying more to change a service that I have not yet used? Also, when you report an issue, they direct you to the original booking site (I purchased my ticket through Ucuza Bilet), evading responsibility.
I contacted Pegasus customer service to change my Ankara-Stockholm flight (October 4 - October 10) to Oslo-Ankara. I paid an extra fee to make the change, but when I checked the ticket, the representative had mistakenly booked me a flight from Istanbul to Oslo and back to Oslo. I’ve called several t...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
On 27.07.2024, I purchased a round-trip international ticket for two from Pegasus Airlines. While booking, I initially selected the Light package, then added the Flex cancellation option, and finally added baggage allowance before completing the purchase. Later, when I needed to change the date of m...
I had a ticket with Pegasus for the Sabiha Gökçen - Cologne flight on 4 September 2024, Wednesday at 09:45. On the evening of 2 September, around 19:45, I logged into the Pegasus application to change my ticket. After Pegasus charged my Revolut card through the application, the application returned ...
On April 9, 2024, I had a confirmed flight with Pegasus Airlines—but due to overbooking (selling more seats than the plane’s capacity), I was denied boarding. As compensation, they gave me a free ticket and said I could use it within one year. That seemed fair at the time, but now it's March 2025, a...
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