Pegasus Airlines Ignoring Refund Of Excessive Payment

Erhan
Pegasus Airlines
171

Pegasus Airlines Customer Service is ignoring my requests for returning excess payment made in error. I have requested a refund of 2x171= 342 ₺ (PNR Number 2GECBN Istanbul-Barcelona on April 23, 2024). The details are attached. I overpaid for baggage (duplicate payment) and requested a refund. The company repeatedly ignored my requests and closed the complaint file. When I called them for an explanation, they claim that no such file or complaint exists. The details and proof are attached below. Thanks for your attention and help in advance.

Erhan
April 15, 2024 1:03 PM

There has been no return from Pegasus.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I want to cancel my flight booking with Pegasus Airlines, how can I get a refund?

200 Complaint

I have a flight booked with Pegasus Airlines, but my luggage exceeds the allowance stated on my ticket, how can I resolve this without paying extra?

82 Complaint

Similar Complaints

Pegasus Airlines Points Disappeared after Luggage Purchase

Ozlem
Pegasus Airlines
237

On February 15, 2024, I tried to use my abundant Pegasus points to get baggage. I spent ₺58 on an extra 20 kg of luggage...

Pegasus Airlines Points Disappeared after Luggage Purchase
Pegasus Airlines Points Disappeared after Luggage Purchase

Pegasus Airlines Forced Flight Changes in Rude Manner

Fatih
Pegasus Airlines
167

Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from ...

Pegasus Airlines Charged Me Twice For My Luggage!

Berke
Pegasus Airlines
110

On December 1st, Pegasus Airlines charged me twice for extra baggage fees of ₺555 each for flight PC947 from Sabiha Gökç...

Pegasus Ticket Refund Issue. My Refund Hasn't Been Processed

Merve
Pegasus Airlines
168

On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I ...