Pegasus Airlines Customer Service is ignoring my requests for returning excess payment made in error. I have requested a refund of 2x171= 342 ₺ (PNR Number 2GECBN Istanbul-Barcelona on April 23, 2024). The details are attached. I overpaid for baggage (duplicate payment) and requested a refund. The company repeatedly ignored my requests and closed the complaint file. When I called them for an explanation, they claim that no such file or complaint exists. The details and proof are attached below. Thanks for your attention and help in advance.
On February 15, 2024, I tried to use my abundant Pegasus points to get baggage. I spent ₺58 on an extra 20 kg of luggage. On that very day, I found out that the baggage purchase didn't go through in the system, and I received a refund of ₺58. Afterward, I lodged a complaint with Pegasus and included...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On December 1st, Pegasus Airlines charged me twice for extra baggage fees of ₺555 each for flight PC947 from Sabiha Gökçen to Zurich. My reservation number is 64VHMG. Despite claiming that the second charge was only “pending and not processed,” they still refused to accept my baggage at check-in. I ...
On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I called customer service, they informed me that I would receive a refund of ₺1200, which would be credited to my card within 3 to 5 days. However, this refund has not been processed...
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