I contacted Pegasus customer service to change my Ankara-Stockholm flight (October 4 - October 10) to Oslo-Ankara. I paid an extra fee to make the change, but when I checked the ticket, the representative had mistakenly booked me a flight from Istanbul to Oslo and back to Oslo. I’ve called several times, and they assured me they filed a complaint and would get back to me soon, but I haven’t received any response. Each time I call customer service, it adds to my phone bill, and I’ve spent over an hour on the phone trying to resolve this. This is completely unacceptable. I’m seriously considering never flying with Pegasus again unless this issue is fixed immediately.
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
I recently realized that speaking with a Pegasus Airlines customer service representative incurs a cost, which I don't understand. They claim to have a free line, yet the operator fails to connect the call. This is bizarre in today's world. I've only had this problem with Pegasus. My major issue beg...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
Pegasus Airlines Customer Service is ignoring my requests for returning excess payment made in error. I have requested a refund of 2x171= 342 ₺ (PNR Number 2GECBN Istanbul-Barcelona on April 23, 2024). The details are attached. I overpaid for baggage (duplicate payment) and requested a refund. The c...
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