I was the ticket holder for Pegasus flight X91J17 on November 27, 2024, from Sabiha Gökçen Airport to Tirana at 22:00, but during check-in, I was informed I would not be allowed to board due to "providing contradictory statements." Additionally, a staff member at the counter stated, "I will not let you board any Pegasus flight." No clear explanation or justification for this decision was given, leaving me distressed and at a significant inconvenience. Despite contacting customer service, I have received no resolution. This situation has caused financial loss due to alternative travel plans, emotional stress, and wasted time. I request a written explanation for being denied boarding and confirmation of an investigation into the staff’s behavior and procedures. If unresolved, I will escalate the matter to relevant authorities.
On November 7, 2024, I arrived at the airport 40 minutes before my Pegasus Airlines flight (PNR code: XNGJ2P) scheduled at 23:05. I was denied boarding because I hadn’t completed my check-in. Due to traffic, I made it to the airport only 40 minutes prior to departure, and I wasn’t aware of how to ch...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On April 9, 2024, I had a confirmed flight with Pegasus Airlines—but due to overbooking (selling more seats than the plane’s capacity), I was denied boarding. As compensation, they gave me a free ticket and said I could use it within one year. That seemed fair at the time, but now it's March 2025, a...
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