On November 7, 2024, I arrived at the airport 40 minutes before my Pegasus Airlines flight (PNR code: XNGJ2P) scheduled at 23:05. I was denied boarding because I hadn’t completed my check-in. Due to traffic, I made it to the airport only 40 minutes prior to departure, and I wasn’t aware of how to check in online through my phone. Despite being at the airport well in advance, I was refused access to my flight. Ironically, when Pegasus flights are delayed, passengers are expected to wait for hours, but in my case, arriving 40 minutes before was deemed too late. I am deeply disappointed and am requesting a resolution for this unfair treatment.
I had one of the most frustrating travel experiences with Pegasus Airlines due to their broken online check-in system. A few hours before my flight, I attempted to check in online as instructed. Despite entering my PNR number correctly, the system failed to recognize it. I tried multiple times but h...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
I booked a Pegasus Airlines flight (code UWYQYY) from Dalaman to Ganja, Azerbaijan, scheduled for November 6, 2024, at 10:20 AM for two passengers. Despite arriving at the airport by 9:00 AM, I was denied boarding because they claimed check-in was already closed. I was told I needed to arrive three ...
I was the ticket holder for Pegasus flight X91J17 on November 27, 2024, from Sabiha Gökçen Airport to Tirana at 22:00, but during check-in, I was informed I would not be allowed to board due to "providing contradictory statements." Additionally, a staff member at the counter stated, "I will not let ...
On September 10, 2024, I arrived at the gate for my Pegasus flight PC2080 at 05:35, but the gate was already closed, and no staff were present. When I asked nearby Pegasus personnel, they simply told me they couldn’t do anything, even though there were still 20 minutes left until the flight. I appro...
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