I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines had no idea why the flight was canceled and were very rude. Pegasus Airlines told me that I could buy a ticket for the next day's flight after I paid 250 TL to get to the airport. But after telling the police about it, I decided to buy a ticket from Turkish Airlines to make sure I could get to Munich. The police told me to talk to Pegasus Airlines in Istanbul about the problem, but the Pegasus office in Istanbul was not able to help me. I finally sent an email to Pegasus Airlines asking for a refund for the cancelled flight and all related costs, but they said no. This has caused me a lot of trouble and stress, especially since I was traveling with my old mother. I want a full refund of the 4552.52 TL I paid for the tickets, as well as the 220 TL I paid for the transfer from Sabiha Gokcen airport to Istanbul and the 587 Euros I had to pay Turkish Airlines for the ticket I had to buy at a higher price. Pegasus Airlines should be responsible for what they did and give me the money I'm owed.
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
Pegasus Airlines' ticket for March 19, 2023, from Ankara to Bishkek cost me 3,415.00 Turkish Lira. That ticket was on sale, so I pounced. When I tried to exchange it for a future date, I was charged the difference in price, which came to 1282.37 TL, to get a ticket that would cost around 2600 TL at ...
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
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