In November, I purchased a roundtrip ticket from Frankfurt to Turkey with Pegasus for the period between March 1st and March 6th, 2024. My wife and I live abroad, and since we reside 2.5 hours away from Frankfurt, we arranged our parking reservation based on the Pegasus departure and landing times at Frankfurt airport. However, Pegasus unexpectedly canceled the return flight (a direct flight from Izmir to Frankfurt) without providing any reason. Instead, they changed the ticket to a route from Izmir to SAW to Frankfurt on the same day. Despite the inconvenience of the connecting flight, we accepted the change. However, as our landing in Frankfurt would now be 2.5 hours later, my parking reservation became invalid. I lost the 107EUR I paid for the parking reservation, and on top of that, I had to incur an additional cost of 147EUR for re-booking. I reached out to Pegasus twice via email, opening a case with file number 09983336, but received only pre-prepared responses to both inquiries. It's perplexing why customers should bear the additional or lost parking costs due to operational changes. I demand that this issue be addressed and resolved promptly.
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
On 26.08.2023, I purchased a round-trip Pegasus ticket from Antalya to Diyarbakır (PNR: 12KSNM) and requested the cancellation of only the outbound flight due to my father’s passing. However, when I arrived at the airport, I found out that my return ticket had also been canceled and resold without a...
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
I have a ticket for the flight departing on 01.02.2023 and returning on 08.02.2023 from Sabiha Gökçen and bearing the PNR number RKA46E to and from Skopje. At 12:04, just four hours before my scheduled return, I received an alert that my flight had been canceled. That there was no prior warning is a...
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