On Saturday, January 14, 2023, I went to the O-ticket site and bought a ticket for the 18:45 Pegasus flight. When I checked the site, I saw that on the same date, there was a flight at 15:15. I contacted the site to change the time of my ticket to 15:15. First, I was asked for an extra fee of 276 TL, but I couldn't agree to it. After about five minutes, I contacted the online assistant again, and this time they asked for 300 TL. I explained why there was such a big increase every five minutes, but I did not agree with it. When we called Pegasus Airlines today, they said they wanted 450 TL. What's this difference? We don't want our money back, it's not a refund request! We just want to change the time, and there is plenty of room on the plane. There is no customer satisfaction. Please stop these huge price hikes that happen all at once, it's just unsettling.
Pegasus Airlines' ticket for March 19, 2023, from Ankara to Bishkek cost me 3,415.00 Turkish Lira. That ticket was on sale, so I pounced. When I tried to exchange it for a future date, I was charged the difference in price, which came to 1282.37 TL, to get a ticket that would cost around 2600 TL at ...
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
I called Pegasus customer service the day before my flight on October 14, 2023, to try to cancel my return ticket from Düsseldorf to Kayseri (Z3F62A). The system was broken, though, and I was told to call back in two hours. There were more than 10 calls, each one about two hours apart, until my flig...
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
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