On April 24, 2025, I flew from Sabiha Gökçen to Tbilisi on the 13:45 Pegasus Airlines flight. When booking my ticket, I paid extra for both checked baggage and an in-flight meal. However, to my frustration, the meal I paid for was never served during the flight.
I asked the cabin crew about it, and after speaking not only with a flight attendant but also the cabin chief, I was told the meal could not be provided. Their only suggestion? “Submit a complaint and request a refund.” But that’s not the point. I didn’t want my money back—I wanted the service I had already paid for. I even showed my ticket, which clearly indicated that a meal was included. Yet they claimed it “didn’t appear on their system” and offered no real explanation. Just more excuses and vague reassurances.
I find it completely unacceptable that Pegasus can take payment for a service, fail to deliver it, and then shift responsibility back onto the customer. This isn’t just about a missed meal—it’s about trust and accountability. I demand a formal explanation and expect Pegasus Airlines to resolve this issue properly, not just dismiss it with empty apologies.
I purchased a meal-inclusive ticket for the Tbilisi-Sabiha Gökçen flight, but no meal was served. I was told to file a complaint and I would get my money back, but the cabin crew showed no initiative at all. Even though I showed my ticket and said 'look, it says here,' they didn't care. I had a similar problem on the Tbilisi flight as well.
I bought a plane ticket for my daughter from Pegasus Airlines on January 25, 2025, for the 17:20 flight from Sabiha Gökçen to Ercan Airport. I purchased a ticket that came with an additional service, which included a sandwich. Despite my daughter asking the flight attendant for the sandwich and bein...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On April 19, 2024, Saturday at 00:50 (Sabiha Gökçen - Sharjah), we had a flight with Pegasus. Arriving at the airport three hours early, we went through all procedures and passport control, only to find out our flight was canceled via a non-functional link message. The flight was rescheduled for 6 h...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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