I am a Mandiri customer in Indonesia and I use a Livin’ by Mandiri debit card. On 23 February, I discovered an unauthorized transaction on my debit card for Pdfe.com subscription service that I did not approve. There was only one transaction, but the amount was significant for me, totalling 978,665 rupiah. I immediately contacted Mandiri customer service about this unauthorized subscription payment. However, I was told that I should dispute the transaction with the platform instead of receiving direct support and protection from the bank for this case. I do not accept being held responsible for a transaction that I did not authorize and that should have been blocked or at least investigated more thoroughly as a potential fraud or misuse. In this context, I request that Pdfe.com investigates this incident as an unauthorized transaction and provides a full refund of the 978,665 rupiah that was taken from my account without my consent. I also expect clear information on how this transaction was able to go through and what measures will be taken to prevent similar incidents in the future.
I am writing regarding an unauthorized subscription and card data use by PDFE.com that I discovered on 5 January 2026. I noticed a charge of almost Rp 2,000,000 in Indonesian Rupiah on my Mandiri card ending in 86383 for a subscription that I did not knowingly approve. I had previously created an ac...
On 5th of september, I used the Pdfe.com website on my computer via Chrome for the very first time to edit a PDF file. The system clearly showed me at IDR 18,500 for that one time use of fee for the service, which I paid in order to complete the document editing. However, today 12 of september after...
On October 31, 2025, I signed up for a 7-day trial membership on pdfe.com. I paid for the trial, and I did not authorize any further charges. However, on November 7, 2025, my card was suddenly charged IDR 978,665 without my permission or any prior notification. I never approved this payment, and I d...
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