I used the website Pdfe.com for what I believed was a one-time service and agreed to pay only approximately $1 using my VakıfBank debit card. Despite not giving any further approval beyond this transaction, unauthorized charges totaling approximately $128 were made from my account on 02/20/2026 and 03/20/2026 without my knowledge or permission. I only discovered these transactions through a notification from VakıfBank mobile banking, and I did not receive any SMS notification regarding the charges.
Although I only approved a one-time payment of approximately $1, I consider the collection of approximately $128 without any additional information, approval, or contract to be completely unfair, unauthorized, and without consent. On the Pdfe.com website, I did not select any membership, subscription, or automatically renewing package.
As soon as I noticed the situation, I contacted VakıfBank customer service. My card was canceled and replaced for security reasons. However, regarding the refund process, I was only told, “You need to visit a branch; there is nothing we can do,” and no solution has been provided so far regarding these unauthorized transactions. On the Pdfe.com side, I could not find any responsible contact person or visible communication channel through the website.
I demand that the approximately $128 withdrawn from my account without my authorization be refunded to me immediately. I also request that Pdfe.com carry out the necessary investigations and security checks to prevent such unauthorized charges from happening again in the future.
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