On September 4, 2025, I purchased a one-time PDF conversion service from pdfe.com and made the payment using my VakıfBank credit card. I did not start any subscription afterward, I did not give consent, and I was not informed about any automatic renewal.
However, on September 11, 2025 (payment/invoice no: 2471018) 2,200 TL, and again on October 11, 2025 (payment/invoice no: 2471018) another 2,200 TL were withdrawn from my card without my knowledge or approval. I only intended to use a single service; despite this, a monthly subscription was created without my consent, my card information was stored without my permission, and money was withdrawn every month.
At no point during or after the payment was I shown any subscription, automatic renewal notice, or related confirmation screen. In addition, the pdfe.com website does not provide any customer service contact number or support channel, which further increased my frustration. I had no way of contacting the company.
My requests are: the immediate cancellation of the unauthorized subscription, a full refund of the total 4,400 TL, the complete deletion of my card details and personal data from their system, and written confirmation of these actions.
I believe this situation is entirely unauthorized, misleading, and unlawful. I kindly request that my issue be resolved as soon as possible.
On October 15, 2025, ₺2,440 was withdrawn from my VakıfBank Kavacık Branch debit card without my knowledge or consent through the pdfe.com website. I only used the platform’s PDF conversion service and never started or agreed to any paid membership. During this process, I was not informed about any ...
On November 4, 2025, I paid for a PDF conversion service on the website pdfe.com for 31 TL, using my credit card from Ankara. I intended to use it as ...
On August 7, 2025, I signed up for a ₺45 trial version of the PDF converter service on Pdfe.com. The trial was supposed to last until August 14, 2025. I did not save my card details on their platform, nor did I give any authorization to continue with a paid subscription. Despite this, on August 15, ...
I logged into the pdfe.com website for free and performed only one PDF conversion, for which I knowingly made a $1 one-time payment with my credit card. Other than this, I neither requested nor approved any subscription. Despite that, two unauthorized charges were made on my card: $57 on 11/09/2025 ...
On October 31, 2025, a monthly subscription fee of $58 was charged to my account without my consent for a PDF conversion service from pdfe.com. I did not approve this transaction, nor did I receive any notification indicating that a subscription had been started. The payment was made using my İş Ba...
Comments