PDFAid Charged 49 Euros Without Permission After A One Time Payment
On February 3rd 2026, I paid a one-time fee of €0.95 to use PDFaid’s PDF conversion service with the email address joackim.d***@gmail.com. However, on February 5th, 2026, an additional €49 was withdrawn from my CMB bank card without my permission or knowledge. I did not start any subscription, nor did I receive any notification or confirmation message regarding such a charge. I have never experienced anything like this before, and I find this transaction misleading and damaging to user trust. I have not received any response yet, and this situation makes me feel unsafe about using your services. I request an immediate full refund of the €49 that was wrongfully withdrawn from my account and a clear written explanation of how this charge was made without my consent, so that I can regain confidence that such an incident will not occur again.
Hello, Thank you for your feedback. The relevant access and billing details are presented during the process before confirmation, however we understand that certain information may not always be fully noticed. To allow us to review your account, verify the transaction history, and clarify the situation described, please contact us directly. Our support team will carefully examine the details and provide you with clear information regarding your account status. Best, David, PDFAid Support
