I Face Unauthorized 1899 TL Withdrawal From PDFAid After Small Payment
On July 4, 2025, I made a payment of only $0.73 for a one-time service through the PDFAid application. However, on Friday, July 11, 2025, a much larger amount of ₺1,899 was withdrawn from my account without my knowledge or consent. I was not provided with any notification, approval request, or agreement regarding this charge, making it an unauthorized transaction. I demand an immediate refund of the ₺1,899 that was wrongfully taken. Otherwise, I will file a complaint with the Consumer Arbitration Board and the Public Prosecutor’s Office, and I will also pursue legal action against the company. I expect a prompt response and resolution to this matter.
Hello, Thank you for sharing your feedback. We understand how concerning an unexpected charge can be. Prepayment is for a single service; recurring subscription terms and all billing details are clearly presented to you before the transaction and your approval is requested. For a detailed review of your account and urgent assistance, please contact our billing team directly. They will be happy to resolve the issue for you. Best regards, Sophie, pdfaid Support
Hello, I contacted you via email and my problem was resolved.
