I Experience Unauthorized ₺1048 Charge From Pdfaid After One-Time ₺49 Service

Sümeyye
August 2, 2025 11:19 AM73

I purchased a one-time service from Pdfaid for ₺49, and that payment was completed without any issues at the time. I made it very clear that I only wanted a single-use service, not a recurring subscription or membership. However, on August 2, 2025, I was shocked to discover that ₺1048 had been withdrawn from my Halkbank account in the name of Pdfaid without my consent or approval.

During the purchase, I was never asked to agree to a subscription, nor did I approve any kind of automatic renewal. I am absolutely certain that I only authorized a one-time transaction. To make matters worse, I did not receive any invoice or receipt for this unexpected charge, though the payment details clearly show the name Pdfaid.

This unauthorized withdrawal has left me frustrated and concerned about the safety of my financial information. I demand the immediate refund of the ₺1048 taken from my account and assurance that no further unauthorized charges will occur. Pdfaid must provide urgent support, cancel any hidden subscription that may have been created, and ensure this issue does not happen again.

October 28, 2025 10:38 PM (2 months after complaint)

Hello, Thank you for sharing your message with us. Pdfaid is a platform that offers online PDF editing and conversion services, and all transactions are carried out with user consent. All pricing information displayed during payment is clearly stated before the transaction. In order for us to review your situation, please send your payment details and the email address you used. Our billing team will carry out the necessary checks and provide you with an explanation. Best regards, Sophie, pdfaid Support Team

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