Refund Request For Unauthorized Transaction Of PDF Guru On My Card
I am writing to report an unauthorized transaction made by PDF Guru/PDF Pro using my bank card. On 13 July 2026 at around 5:30 pm Indian time, I received a notification from my mobile banking application and an email from IndusInd Bank stating that a card transaction of approximately 4,865.71 INR (shown as USD 49.99) had been successfully charged to my card ending in 6532. I did not order, subscribe to, or knowingly authorize any product or service from PDF Guru/PDF Pro. I do not accept this transaction because it was made without my consent and I was not informed in advance of any charge. This situation has caused me serious concern about the security of my card and personal information. I kindly request that the full amount of USD 49.99 (around 4,865.71 INR) charged without my permission be refunded to my account and that my card information be deleted from your systems, if stored. I also ask that no further unauthorized charges be made to my card and that you provide written confirmation once the refund has been processed.
Dear Arunn, Thank you for contacting us and providing the specific details of your situation. We are truly sorry to hear about your experience regarding the INR 4,865.71 ($49.99 USD) transaction charged to your IndusInd Bank card ending in . We completely understand your concern upon receiving an unexpected notification from your bank for a charge you did not knowingly authorize or request. Our primary goal is to help resolve this issue, investigate the transaction, and ensure that your payment details are completely removed from our system to prevent any future billing. To help us locate the transaction and process your request as quickly as possible, please contact our support team. Once we receive your message, we will prioritize looking into your case and provide you with a resolution and written confirmation. Sincerely, The Support Team
