PDF Guru Unauthorized PayPal Subscription Charge Complaint
I am writing regarding an unauthorized charge made by PDF Guru to my PayPal account. I was charged $49.99 on May 1, 2026 for a monthly subscription that I never knowingly agreed to or confirmed. On April 24, 2026, I made what I understood to be a one‑time purchase for a single design within PDF Guru. At no point did I intend to upgrade to, subscribe to, or confirm any kind of recurring monthly subscription. Despite this, I have now been charged $49.99 for a monthly plan without my permission or clear consent. I request a full refund of the $49.99 that was charged on May 1, 2026 and the immediate cancellation of any active or future subscription associated with my account, so that I will not be charged again. I also ask that you ensure my account is not enrolled in any subscription going forward unless I explicitly and clearly authorize it. I expect this issue to be resolved promptly and the refund to be processed back to my PayPal account.
Hello Martel, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the USD 49.99 charge on May 1, 2026 on your PayPal account following your initial transaction on April 24, 2026. We fully understand your distress regarding this unexpected monthly fee and your clear request for a full refund of the USD 49.99 back to your PayPal account, as well as the immediate cancellation of any active or future subscriptions linked to your profile. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to carefully review your account, evaluate your refund request, and help resolve this issue as quickly as possible. Please contact our dedicated support team. In your message, please include: - The email address associated with your PDF Guru and/or PayPal account. - The PayPal transaction ID or receipt for both the April 24, 2026 purchase and the May 1, 2026 charge of USD 49.99. Once we receive these details, we will locate your account, re-examine your file, ensure any active subscription is completely canceled, and assist you promptly with the refund process. We look forward to hearing from you so we can address your case thoroughly. Best regards, PDFGuru Team
