PDF Guru Must Refund Unauthorized Charge and Delete Card Data
On January 8, 2026, while using the PDF Guru service through a computer web browser, I noticed that a charge of approximately $50 USD was made to my credit card without my permission or approval. Although I had previously purchased a package from PDF Guru, I never gave consent for my card details to be stored in the system or used again later.
After this unauthorized transaction, I contacted my bank, and a refund request was submitted. Since the transaction was carried out directly by PDF Guru, I request that the company also review this matter and clarify how this unauthorized charge occurred.
I demand that PDF Guru fully refund the unauthorized $50 USD charged to me and that all card information that may be associated with my account be permanently deleted from their systems. I expect my grievance to be resolved as soon as possible.
Progress
I used the website called Pdfguru to convert a PDF. During this process, while I thought that entering my card details was only for completing the relevant transaction, my card details were saved without any explicit information or consent, and on 08.01.2026 a subscription fee of 2,099 TL was charged to my card.
This charge occurred completely without my knowledge or approval. As soon as I noticed, I contacted the Pdfguru site again to report the issue, detailed my complaint about the unfair charge, but I did not receive a positive response and my grievance was not resolved.
I request the cancellation of this subscription that was made without my consent and a full refund of the unjust amount of 2,099 TL taken from my card. I kindly ask that my grievance be resolved as soon as possible.
Hello Seda, Thank you for sharing the details of your situation with us. We sincerely apologize for the payment of 2,099.00 TL that was withdrawn from your credit card on January 8, 2026, due to your sensitivity about saving card information, having to file a charge dispute with your bank, and not receiving a positive response to your previous request. We fully understand the hardship caused by an unexpected charge, your legitimate request to cancel the subscription, receive a full refund of the amount, and have your card details permanently removed from our systems. Please note that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to assist you in examining this matter in detail and resolving your issue. Please contact our support team directly. In your message, include the email address you use on PDF Guru and the receipt or screenshot of the 2,099.00 TL charge, so we can locate your account and help you promptly. We await your message so we can review the process in detail. Best regards, PDFGuru Team
