PDF Gur's Unresponsive Support - Unauthorized Auto-Renewal Charges
I am writing regarding an unauthorized auto-renewal of my PDF Guru subscription that was charged to my credit card on 14 May 2026. I did not give my consent for the renewal, and I was charged 49.99 USD without any clear prior notice or approval. After noticing the charge, I contacted PDF Guru customer support, but I have not received any response so far. The lack of communication is very disappointing and leaves me with no explanation for why this amount was taken from my account. In this situation, I request a full refund of 49.99 USD and the cancellation of any active or future renewals of my subscription. I also expect written confirmation that the subscription has been cancelled and that no further charges will be made to my credit card.
Hello Novita, Thank you for taking the time to share the details of your situation with us. We sincerely apologize for the inconvenience and frustration caused by the auto-renewal charge of 49.99 USD recorded on May 14, 2026, as well as for the lack of response to your previous inquiry. We completely understand your dissatisfaction upon discovering this charge and your urgency to ensure your subscription is canceled to prevent any future debits. We would like to clarify that subscription renewals occur based on the terms accepted during sign-up, and we always strive to maintain transparency regarding our billing process. We want to investigate your case more deeply and help resolve this situation as soon as possible. We kindly ask you to contact our support team directly. When sending your email, please include the email address linked to your PDF Guru account, the first 6 and last 4 digits of the card charged, and the payment receipt or transaction ID so we can locate your record and assist you promptly. We look forward to receiving your message to thoroughly examine your case. Best regards, Support Team
