PDF Guru Unauthorized Charge – Request Refund and Subscription Cancellation
I recently discovered a charge on my debit card from a platform called PDF Guru that I never knowingly subscribed to or used. On 12 July 2026 at around 12:00 AM, an amount of RM 206.51 (shown as USD 49.99) was deducted from my debit card with the description "VSA_PDF_GURU.com CY 050726 NICOSIA USD49.99 0000206.51". I have never created an account with PDF Guru, never used their services, and never authorized any subscription or payment to them. The charge appeared without my consent or knowledge, and this has caused me serious concern about the security and misuse of my card details. With this complaint, I request a full refund of the RM 206.51 that was taken from my debit card and the immediate cancellation of any subscription or recurring payment that may have been created without my consent. I also request that this unauthorized charge be investigated and that written confirmation be provided that no further deductions will be made from my card.
Dear Chong, Thank you for reaching out and sharing the details of your situation with us. We are sincerely sorry to hear about your experience regarding the RM 206.51 ($49.99 USD) charge on July 12, 2026, and we completely understand your distress upon seeing an unrecognized deduction labeled "VSA_PDF_GURU.com CY" on your debit card. We recognize how concerning it is to experience an unexpected payment when you have never knowingly registered or used our services. Our priority is to help you resolve this issue, investigate the origin of this transaction, and ensure that any active subscription linked to your card details is immediately canceled to prevent future charges. To help us locate your transaction in our system and process your request securely, please send an email directly to our dedicated team. In your email, kindly include: * The first 6 and last 4 digits of the card that was charged. * Any alternative email addresses you or someone in your household might have used. * The exact transaction description or a screenshot of the charge from your bank statement. Once we receive your message, we will prioritize looking into your case and work toward providing you with a quick resolution and confirmation. Sincerely,
