Refund Request And Cancellation Of PDF Guru Subscription
On July 3, 2026, an amount of AED 185.55 was automatically deducted from my account by PDF Guru for a subscription renewal that I did not actively or explicitly consent to. My intention was only to use the service during the trial period, and I did not plan to continue with a paid subscription afterward. I subscribed via the PDF Guru website. After noticing the unexpected charge, I contacted your customer support. I was asked whether another email address was also mine, and I confirmed that it was. However, since then I have not received any further emails, updates, or a refund, and the issue remains unresolved. I politely request a full refund of the AED 185.55 that was charged without my explicit consent and the complete cancellation of my subscription, along with written confirmation once this has been done.
Dear Regenio, Thank you for reaching out and sharing the details of your situation with us. We are sincerely sorry to hear about your experience regarding the AED 185.55 charge on July 3, 2026, and the lack of follow‑up after your recent exchange with our support team. We completely understand your frustration upon seeing an unexpected deduction following a trial period and waiting for an update that did not arrive. We want to locate your account, complete the review of your case, and ensure that your subscription is fully canceled to prevent any future charges. In your message, kindly include: * Both email addresses associated with your account or previous support inquiry. * The first 6 and last 4 digits of the card charged. * Any ticket or reference numbers from your previous communication. Once we receive your message, we will prioritize looking into your case and work toward providing you with a resolution and written confirmation. Sincerely,
