My PDF Guru Subscription Started Without Permission
On March 23, 2025, I purchased the PDF Guru desktop program for a one-time use on Windows through the official website and paid $2. However, without any subscription approval or notification, I later discovered that high monthly charges had been withdrawn from my credit card. These transactions were made entirely without my knowledge or consent. I identified the unauthorized payments through my credit card statement.
The unauthorized charges are as follows:
April 28, 2025 – $46 USD
May 28, 2025 – $46 USD
June 27, 2025 – $46 USD
July 27, 2025 – $46 USD
August 26, 2025 – $46 USD
September 25, 2025 – $46 USD
October 25, 2025 – $45 USD
A total of 7 months of unauthorized charges were withdrawn, averaging around $46 per month. I paid only for single-use access and was never presented with any subscription agreement, nor did I approve one. I contacted customer support but received no resolution.
I request that the subscription—apparently started in my name—be cancelled immediately and that all unauthorized payments be refunded to me. I also ask that my complaint be kept confidential and not posted publicly.
Hello Yasin, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the fact that after a one‑time transaction of TRY 65.95 on 23 March 2025, regular monthly charges were made on your credit card between April and October 2025 (28 April 2025 – TRY 1,909.23, 28 May 2025 – TRY 1,909.95, 27 June 2025 – TRY 1,918.00, 27 July 2025 – TRY 1,914.46, 26 August 2025 – TRY 1,902.50, 25 September 2025 – TRY 1,911.80 and 25 October 2025 – TRY 1,867.27) and that you have not received a resolution despite having previously spoken with our customer service. We fully understand the inconvenience and concern caused by these unexpected charges, as well as your legitimate request for an immediate cancellation of the subscription and a refund of all charges made. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We also want to assure you that the confidentiality of the matter has been respected in line with your request. We would like to examine this situation in detail, reassess your file and the entire transaction history, and resolve your issue. Please contact our support team directly. We look forward to receiving your message so we can examine the process in detail. Best regards, pdfguru Team
