I Face Unauthorized Charges From PDF Guru Despite One-Time Purchase
I made a one-time, low-cost purchase on the PDF Guru website, but to my shock, multiple charges were taken from my account on different dates even though I only used the service once. On 07/08/2025, they charged me $0.98 and $1.49. On 12/08/2025, another 39₺ was withdrawn, and on 14/08/2025, they even attempted to charge a massive 2,099₺. Thankfully, my bank immediately blocked the largest charge, but the fact that it was attempted at all is unacceptable.
Out of fear, I canceled my subscription right away and received an email confirmation from PDF Guru confirming the cancellation. However, there was no explanation or acknowledgment of the unauthorized charges I had already incurred.
I am extremely cautious with online services, yet I still experienced this issue. I demand a full refund of the excess charges and an explanation for why this happened. I also call on PDF Guru to make their payment processes more transparent and trustworthy so that no other users have to go through the same stressful experience.
Hello Şeniz, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the concern and inconvenience you have faced due to charges of $0.98 USD, $1.49 USD, 39 TRY and 2,099 TRY on 14/08/2025 that were deducted from your account after your one‑time use. We completely understand that, despite having cancelled your subscription, you were not provided with sufficient explanation regarding the deducted fees, and we take your legitimate request for a refund of the overcharged amounts seriously. We would like to point out that payments and subscriptions are initiated only with user consent at the time of registration and that the payment terms are presented transparently on the sales screen. We would like to examine these deductions that occurred on different dates in detail in our systems, verify your subscription cancellation, and evaluate the refund request for the amounts charged. Please contact our support team directly. In your message, if you provide the email address you use on PDF Guru, the first six and last four digits of the card used for the transaction, the subscription cancellation email you received, and the receipt images/screenshots of the mentioned charges, we can locate your record in our system, review your file, and assist you. We look forward to your message so we can examine the process in detail. Best regards, PDFGuru Team
