I Face Unauthorized Payment on Bank Card by PDF Guru
On October 2, 2025, a charge of ₺2,099 was made without my authorization on my Garanti Bank credit card through the PDF Guru website. I have only ever used the free plan and never started or approved any paid subscription. This transaction occurred completely without my knowledge or consent.
I have not yet contacted customer service, as this is the first time I’ve encountered such an issue. I am requesting that this unauthorized charge be urgently investigated and that the amount be fully refunded to my account.
Please process the refund of ₺2,099 as soon as possible and ensure that no future unauthorized charges occur on my card.
Hello Ayşenur, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for a charge of 2,099 TRY that was made on your Garanti Bank credit card without your knowledge on 02.10.2025, even though you were a free‑plan user at the time. We fully understand your justified request for an immediate refund of the 2,099 TRY, which you indicated occurred without your consent and caused inconvenience and concern. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to review your request and payment details thoroughly and resolve your issue as quickly as possible. Please contact our support team directly. We await your message so we can examine the process in detail. Best regards, pdfguru Team
