I Face PDF Guru Charging Users Automatically Without Confirmation

Hello Elif, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the unauthorized charge of 2,099 TL made on September 30, 2025 through our PDF Guru mobile app (Transaction No: 228896), for receiving the information that no refund would be issued after the subscription cancellation, and for stating that you did not receive a notification message at the time of payment. We fully understand the inconvenience, concern, and your rightful request for an immediate refund of the 2,099 TL caused by this unexpected charge. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on the details of transaction 228896 you provided, we would like to examine your file thoroughly, locate your record in our systems, and reassess your refund request so that we can resolve your issue as quickly as possible. Please contact our support team directly. In your message, include the email address you use on PDF Guru, your transaction number (228896), the first six and last four digits of the card used for payment, and an image of the receipt for the 2,099 TL charge dated September 30, 2025. This will allow us to locate your record in our systems, review your file, and assist you promptly. We look forward to your message so that we can examine the process in detail. Best regards, pdfguru Team