I Face Unauthorized Payment by PDF Guru Despite Not Using App
On October 3, 2025, a ₺2,099 charge was made without my permission from my İş Bank debit card by an app called PDF Guru. Although I had used the app before, I never received any notice or approval request about such a payment being made. I am no longer using the app, and it is not even installed on my device.
The transaction was made under the name Yücel A*. I request a full refund of the ₺2,099 that was withdrawn without authorization and ask that my issue be resolved as quickly as possible.
This charge was made without my knowledge or consent, and I expect an immediate refund and assurance that such unauthorized payments will not happen again.
Hello Yücel, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the unauthorized withdrawal of 2,099 TRY from your İş Bankası debit card on October 3, 2025, and for the lack of any notification to you. We fully understand the inconvenience, concern, and your rightful request for an immediate refund of the 2,099 TRY that was withdrawn without your knowledge. We would like to point out that payments are taken only with user consent at the time of registration, and the subscription terms are presented transparently on the sales screen. Based on your name and payment details, we would like to examine your file thoroughly, assess your situation, and resolve this issue as quickly as possible. Please contact our support team directly. In your message, if you provide the email address you use on PDF Guru, your name, the first six and last four digits of your İş Bankası card, and an image of the receipt for the 2,099 TRY charge, we can locate your record in our system, review your file, and assist you promptly. We await your message so we can examine the process in detail. Best regards, pdfguru Team
