I Face PDF Guru Charging My Card Without Permission For Auto-Renewal I Never Approved

Hello Hüseyin, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for the charge of 2,099 TRY that was taken from the account associated with your email address after a one‑time use on your iOS device on September 30, 2025, without your knowledge or consent, and for the lack of any prior notification. We fully understand the inconvenience, concern, and your legitimate request for an immediate refund of the 2,099 TRY that you state was withdrawn without your knowledge. We would like to point out that payments are only taken with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on your email address and the purchase documents you have, we would like to examine your file in detail, locate your record in our systems, and resolve this issue as quickly as possible. Please include the first six and last four digits of the card used for payment, and a screenshot of the receipt/purchase‑history for the 2,099 TRY transaction dated September 30, 2025. This will allow us to locate your record in our systems, review your file, and assist you promptly. We look forward to your message so that we can examine the case in detail. Best regards, PDFGuru Team