I Face PDF Guru Charging Without Consent After One-Time Use
On September 24, 2025, an amount of ₺2,099 was charged to my bank card without my knowledge or consent by a service called sa Support PDF Guru. Previously, I had only used the service once to convert a document for ₺59, and I never started any membership or subscription, nor did I receive any contract or notification about such a charge. This high amount was withdrawn in a single transaction.
I tried to contact customer support, but I received no response. There are no other suspicious transactions on my account.
I request that this unauthorized charge be canceled and the ₺2,099 refunded to my account as soon as possible.
Hello Dursune, Thank you for sharing the details of your situation and the process you have experienced with us. After the 59 TL document conversion you performed earlier, we sincerely apologize for a single charge of 2099 TL that was made on September 24, 2025 from your bank card under the description “sa Support PDF Guru” without your knowledge or consent, and for the fact that you did not receive a response from our customer service. We fully understand the hardship, concern, and your rightful request to cancel the unauthorized 2099 TL charge and have it refunded to your account as soon as possible. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on your transaction details, we would like to examine your file thoroughly, locate your record in our systems, and resolve this issue as quickly as possible. We await your message so we can examine the case in detail. Best regards, PDFGuru Team
