I Face Unauthorized ₺2099 Charge on Google Account From PDF Guru Purchase
On June 10, 2024, I used my Google account on my phone to make a small purchase of ₺59 for a translation service through PDF Guru. However, on the very same day, an additional ₺2099 was withdrawn from my account without my approval. This was a one-time charge that I never authorized. The payment was processed through my bank card, and I immediately reported it. My bank has started the legal process to dispute the transaction, but this unauthorized withdrawal has already caused serious inconvenience and financial stress.
Since I logged into the application using my Google account, all of my actions are recorded and traceable. There is clear proof that I did not authorize this ₺2099 transaction. It is unacceptable that such a charge could occur without explicit consent.
I demand that PDF Guru and Google investigate this unauthorized charge immediately, cancel the transaction, and issue a full refund of ₺2099 to my account without further delay. Consumers should not be left unprotected against unauthorized digital purchases, and I expect prompt resolution of this issue.
Hello Yasin, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the distress, inconvenience, and concern caused by the unauthorized ₺2099 charge taken from your account on June 10, 2024, following your initial ₺59 purchase. We fully understand your dissatisfaction regarding this transaction and acknowledge your clear request for an immediate investigation, account cancellation, and a full refund of ₺2099. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your transaction in our system using your Google account details and payment information, verify that any active subscription linked to your account is completely canceled to prevent future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with the Google account you used to log in. - The first 6 and last 4 digits of the bank card used for the transaction. - A screenshot or copy of your bank statement or Google purchase receipt showing the ₺59 and ₺2099 charges from June 10, 2024. Once we receive these details, we will locate your account in our system, verify that all recurring billing has been stopped, conduct a priority review of your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
Hello Yasin, Thank you for taking the time to share your situation with us. We are deeply sorry for the anxiety and inconvenience you experienced due to the unexpected charge of 2,099 TRY that occurred on August 11 2026 at 12:25 PM via your iOS device from your bank card. We fully understand that this payment, which you state happened without your knowledge, the process you initiated with your bank, and the urgent subscription cancellation and refund request you submitted for the account. We would like to emphasize that we take all complaints regarding payment processes extremely seriously. We look forward to your message so that we can help you as soon as possible and review your case. Sincerely, pdfguru Team
