I Face Unauthorized ₺2099 Credit Card Charge From PDF Guru Without My Consent
On August 12, 2025, an amount of ₺2099 was charged to my credit card without my authorization. The transaction was processed through the website https://pdfguru.com as a one-time payment. I never subscribed to any service, and I never gave consent for this charge. My customer reference number for this payment is 5224****29**.
Immediately after noticing the charge, I contacted PDF Guru customer service via email. However, I received no refund, and the company did not provide a solution. This kind of unauthorized billing is unacceptable and has caused unnecessary stress and financial inconvenience. A reputable digital service should not withdraw money without explicit approval from its users.
I am demanding that PDF Guru immediately review this case, cancel the unauthorized transaction, and refund the full ₺2099 amount back to my account without further delay. Consumers deserve transparency, accountability, and protection against unauthorized online charges. I expect this issue to be resolved promptly.
Hello Yağız, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the unauthorized charge of 2,099 TL on your credit card made on August 12, 2025 through the website, and for the fact that your refund request was denied despite your earlier email. We fully understand the inconvenience, concern, and your legitimate demand for a refund of this amount, which you state occurred without your consent. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales page. Based on your customer number and email history, we would like to re‑examine your file in detail, locate your record in our systems, and reassess your refund request. Please contact our support team directly by sending an email. In your message, include the email address you use on PDF Guru, your customer number, the first six and last four digits of the card used for the transaction, and a screenshot or image of the receipt for the 2,099 TL charge dated August 12, 2025, so we can locate your record in our systems, review your file, and assist you. We look forward to your message so we can examine the case in detail. Best regards, PDFGuru Team
