I Face PDF Guru Unauthorized Payments On August 15 And September 26
Even though I have never used the PDF Guru app, I recently discovered that two unauthorized charges were made from my Papara-linked debit card — one on August 15, 2025, and another on September 26, 2025, totaling ₺70. I have not started or approved any subscription, and I have no information about the transaction details or reference numbers. I have no idea how or why these payments occurred.
So far, I haven’t contacted PDF Guru or Papara customer service. I request that these unauthorized charges be canceled and the ₺70 refunded to my account.
I’m asking for your assistance in resolving this issue as soon as possible.
Hello Burcu, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the fact that, despite not having used the PDF Guru application, two separate charges totaling 70 TRY were made from the card linked to your Papara account on August 15 and September 26, 2025 without your permission or knowledge. We fully understand the inconvenience, concern, and the legitimate request you have made to cancel these unauthorized charges and have them refunded. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to examine these transactions that occurred on your Papara card in detail in our systems, locate your record, and resolve this issue as quickly as possible. Please contact our support team directly. In your message, if you can provide the Papara transaction receipts/screenshots for the charges on August 15 and September 26, 2025, we will be able to locate your record in our system, review your file, and promptly assist you. We await your message so that we can examine the process in detail. Best regards, PDFGuru Team
