PDF Guru Billed Me Without Consent After Free Use — Requesting Refund
I used a service called PDF Guru only once and for free, and I never started any kind of subscription. However, on November 16, 2025, I noticed a charge of $70 on my Kuveyt Türk credit card. When I logged into my PDF Guru account, there was no active subscription displayed.
I do not accept this charge, as I never gave permission, never initiated a subscription, and no subscription appears on my account. I have not yet contacted the bank or PDF Guru, but after seeing many comments from users experiencing similar issues, I wanted to report the situation here.
I request that this unauthorized $70 charge be immediately canceled and fully refunded. Additionally, if there is any invisible or automatically running subscription linked to my account, I want it to be completely canceled and for PDF Guru to ensure that no further unauthorized charges are ever made to my card.
Hello Meryem, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the payment of 2,099 TRY that was charged to your Kuveyt Türk credit card on 16.11.2025 after you used the service once for free, and for the fact that you encountered this charge despite no active subscription appearing in your account. We fully understand the inconvenience, concern, and your legitimate request for the complete cancellation of all subscriptions linked to your account and a full refund of the charged amount. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by thoroughly reviewing this situation, identifying your record, and resolving your issue. Please contact our support team directly. If you include in your message the email address you use on PDF Guru, and the receipt or transaction image for the 2,099 TRY charge, we can locate your account and assist you promptly. We await your message so we can examine the process in detail. Best regards, pdfguru Team
