On August 4, 2024, I rented a car through Booking with confirmation number 730407919 and was directed to a company called Payless in Belgrade. I arrived with my wife, children, and our luggage, without a place to stay. At the rental office, we were met by an arrogant and unhappy female employee who was completely uncooperative. She demanded a ₺300 deposit plus ₺1300 in additional fees. I offered to pay in cash, but she refused; I then provided a card, but she rejected it because it didn’t have my name on it. Despite seeing my wife and two children standing there with our suitcases, she laughed and said, “My shift is over,” and left without offering any help. I am requesting a refund.
Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
On June 20, 2024, I rented a car from Budget at Podgorica Airport through Yolcu 360. When I arrived to pick up the car, they requested a €400 deposit and handed me a tablet to sign, saying it was a normal procedure. The staff member was difficult to communicate with and behaved aggressively, so I si...
My wife and I rented a car for five days from the Montenegro Podgorica Airport Budget office on 04.03.2024. The car rental process was made through the Booking Application, not on its page. A rental fee of 103 Euros was paid for the reservation made through the Application, all-inclusive. However, 1...
I rented a car from the Payless branch at Istanbul Airport, and everything seemed to be going smoothly at first. Despite my wife, who was an additional driver, not having her driver's license and ID with her, they checked her license via e-Devlet and added her as an additional driver without any iss...
Comments