1
Elif is completely dissatisfied with the result

Payless Istanbul Airport Car Rental Dissatisfaction

profile
August 12, 2024 11:01 pm
18

I rented a car from the Payless branch at Istanbul Airport, and everything seemed to be going smoothly at first. Despite my wife, who was an additional driver, not having her driver's license and ID with her, they checked her license via e-Devlet and added her as an additional driver without any issues. They processed the payment and directed me downstairs to pick up the car.

However, when I got to the lower level, the staff informed me that they couldn't give me the car because it hadn't had its oil maintenance done. They sent me back upstairs, where the female employee at the desk told me that they couldn't rent me the car and would cancel the reservation. I explained that my wife had already left, and I was alone since everything seemed fine up until that point. The employee rudely suggested that my wife could return.

I was left stranded at the airport without a car. If they couldn't rent me the car, why did they send me downstairs to pick it up? The issue with the company and the lack of assistance is evident. It’s almost laughable how they acted as if they owned the entire airport.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Payless Deposit Issues and Unhelpful Staff in Belgrade

profile
August 07, 2024 12:27 am
14
1
Ferhat is completely dissatisfied with the result

Excessive Charge Issue of Turkish Airlines

profile
October 28, 2023 6:09 am
4
1
Serciyo is completely dissatisfied with the result

Deceptive Car Rental, No Response from Green Motion

profile
February 09, 2024 8:02 pm
446
Deceptive Car Rental, No Response from Green Motion
Deceptive Car Rental, No Response from Green Motion

Sixt Rent a Car Charged My Card Twice Without Authorization After Rental

profile
Hakan
November 20, 2024 1:48 am
92
Report a Similar Issue