I rented a car from the Payless branch at Istanbul Airport, and everything seemed to be going smoothly at first. Despite my wife, who was an additional driver, not having her driver's license and ID with her, they checked her license via e-Devlet and added her as an additional driver without any issues. They processed the payment and directed me downstairs to pick up the car.
However, when I got to the lower level, the staff informed me that they couldn't give me the car because it hadn't had its oil maintenance done. They sent me back upstairs, where the female employee at the desk told me that they couldn't rent me the car and would cancel the reservation. I explained that my wife had already left, and I was alone since everything seemed fine up until that point. The employee rudely suggested that my wife could return.
I was left stranded at the airport without a car. If they couldn't rent me the car, why did they send me downstairs to pick it up? The issue with the company and the lack of assistance is evident. It’s almost laughable how they acted as if they owned the entire airport.
On August 4, 2024, I rented a car through Booking with confirmation number 730407919 and was directed to a company called Payless in Belgrade. I arrived with my wife, children, and our luggage, without a place to stay. At the rental office, we were met by an arrogant and unhappy female employee who ...
During my flight at Istanbul Airport, the attendant at the kiosks told me I could pay for my excess baggage. I made the payments with the lady at the device, but since the device did not provide a receipt, I asked for them in return for my payment. The lady said she could provide them from the compu...
Rental ID: WOS-4434512-4413569. I am filing a complaint regarding the rental I made with you, and I have already informed you of this, yet I have not received any response. At the airport, instead of the low-category car I had already paid for, I was given a different vehicle. Why was that vehicle e...
On November 15, 2024, I rented a car for two days from the Kadıköy Sixt Rent a Car branch. During my trip, I noticed the car pulling to the right and contacted roadside assistance. They directed me to the Sabiha Gökçen office for a vehicle exchange, claiming they had already emailed the necessary in...
On November 3, 2024, I reserved a rental car through Obilet with Sixt at İzmir Adnan Menderes Airport. However, because I didn’t have a credit card under my own name with me, they refused to give me the car. I offered my spouse’s credit card as an alternative, but they rejected that as well. I then ...
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