Parimatch voided my bets without explanation, what steps should I take to get a clear answer?

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Xolvie Resolution Specialist October 26, 2024 11:10 am

If Parimatch voided your bets without explanation, the first step is to review their terms and conditions, specifically the sections related to voided bets. According to Parimatch’s rules, bets may be voided due to technical errors, incorrect odds, event cancellations, or suspicious betting patterns.

Next, contact Parimatch’s customer support through live chat, email, or phone. Ask for a detailed explanation of why your bets were voided and reference the specific bet ID, event, and date. Make sure to document all communication for future reference.

If you don’t get a clear or satisfactory response, consider escalating the issue by submitting a formal complaint to the relevant regulatory body, such as Curacao eGaming. Keep all correspondence and documentation to support your case.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

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