Dyson V8 Motor Head Overheats and Stops Working Under Warranty

I live in Istanbul Bahçelievler and I have two different problems with my Dyson products that are still under warranty. My Dyson V8 Absolute cordless vacuum cleaner has had a problem with the dust bin release for a long time. The waste container lid opens very hard and does not open properly unless I support it manually by hand, so I cannot use the product comfortably. For about six months I have also been hearing unusual noises coming from the motor bar head, and today the head stopped working completely, there was a burning smell and the head heated up significantly. For safety reasons, I have completely stopped using the vacuum cleaner. I bought this product from Teknosa and have been using it for nearly two years. About one and a half months ago I purchased a Dyson Clean & Wash Hygiene wet floor cleaner from the Dyson store in Marmara Forum. From the very first day, whenever I place this device on its drying stand, it does not expel the water to the outside, so it does not work as advertised and does not meet my expectations. I contacted Dyson customer service about both devices. I was told that I had to take the devices together with all their accessories and boxes to Yurtiçi Kargo and send them from there. However, both products are quite heavy and in large boxes, and the nearest cargo branch is about 1 km from my home, so it is not physically possible for me to carry and deliver them by hand. I find this approach extremely incompatible with customer satisfaction for a brand like Dyson that positions itself as premium. I request that both of my devices be examined under warranty by providing either a pick-up service from my home via courier or an on-site service, that the malfunctions be eliminated free of charge or, if deemed necessary, the products be replaced. In addition, I kindly ask for my grievance regarding the obligation to carry such heavy and bulky products to the cargo branch to be resolved and for a permanent, customer-friendly solution to be produced on this process.