On February 13, 2026, I placed three bets on the Australia vs. Zimbabwe match through the main Parimatch website. All three bets were on Zimbabwe to win the match. Each bet was ₹50. I placed the first two bets at 1:18 PM and the third at 1:19 PM. The odds were 3.23, so my total expected return from these three bets should have been ₹484.5.
However, after some time, I noticed that all three bets had been refunded without any profit, and I only received my original stake back, totaling ₹150. I was not given any clear explanation by Parimatch as to why these accepted bets were later refunded instead of being settled normally according to the stated odds. I have attempted to contact customer support but have not yet received any response. As a result, I believe my bets were not settled fairly and that I have been deprived of the profit I was entitled to receive.
My Parimatch player ID is 526876964, and my name is Lakshya Raj Khatana. I respectfully request that my three bets on the Australia vs. Zimbabwe match from February 13, 2026, be reviewed again and that I be paid the remaining profit amount of ₹334.5 that I should have received in addition to my refunded stake. Alternatively, I request a clear and justified written explanation if Parimatch believes the settlement was correct.
On February 13 at approximately 1:21 PM, I placed a sports bet on Parimatch for the Australia vs. Zimbabwe match, selecting Zimbabwe to win at odds of 3.29. I staked ₹500, and based on the displayed odds, my expected return was ₹1,645. However, after the bet was settled, Parimatch only returned ₹500...
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