On June 15, 2024, someone sent me money via the Papara mobile app. However, instead of being shown as the recipient, the system incorrectly displayed me as the sender of the transaction. As a result, 15.68 TL was deducted from my account as a FAST transfer fee.
In reality, I was only the receiver, not the sender. The transaction is incorrectly categorized under the FAST system and does not appear under the “Incoming Money” section of my account. My account number is 43****502.
I request that this issue be investigated immediately, that the wrongly charged fee be refunded, and that the transaction record be corrected to reflect my role as the recipient.
I recently noticed an unauthorized withdrawal of ₺426.5 from my Papara account [2106207933] on July 26, 2024, at 1:51 PM. I did not make or authorize any transactions that would justify this amount being taken from my account. This is highly concerning and unacceptable. I request an immediate inves...
Today, a transfer of $1,668 was made to my account through the Papara app. However, an excessive transaction fee of $35.75 was deducted from the transferred amount. Moreover, this deduction was made directly from the incoming funds rather than from the sender, and I received no prior notification. N...
I have been a Papara member for 1 year. On June 11, 2025, I transferred ₺2,000 from a bank account of my own to my Papara account and opened the mobile application. I received a notification that my account was permanently closed for no reason. When I called customer support, they stated that they c...
On June 3, 2025, my Papara account was placed under review, and as of 7:55 PM on August 4, 2025, it was permanently closed without any explanation. Throughout this process, I received only a single email notifying me of the account closure, with no details provided regarding the reason. I contacted ...
I gently request your help with a problem I am currently experiencing. During the period from 14.06.2024 to 14.08.2024, I made around ₺60,000 worth of...
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