I gently request your help with a problem I am currently experiencing. During the period from 14.06.2024 to 14.08.2024, I made around ₺60,000 worth of coin purchases from my TikTok account, ka***. Unfortunately, my TikTok account did not receive any credits for these coins. Even though the funds were deducted from my Papara account, I did not receive the corresponding coins. I kindly request that you address this matter promptly and provide appropriate compensation for the damages I have incurred. If needed, I will escalate this issue to the Consumer Court and, if necessary, file a complaint with CİMER (Presidency’s Communication Center). I would greatly appreciate any assistance in resolving this matter.
On November 17, 2025, I received a notification stating that a total of 3,031 TL worth of transactions had been made through TikTok using my Yapı Kredi bank card. These transactions were carried out completely without my knowledge, consent, or authorization. As soon as I noticed the issue, I contac...
I attempted to pay ₺1044 to promote one of my videos on TikTok. After approving the payment, I received an error message stating that the transaction had failed. However, upon checking my account, I saw that the ₺1044 had been deducted from my card. This issue needs to be resolved immediately. Eith...
On November 15 and December 6, I purchased TikTok coins, and the payment was successfully deducted from my account. However, the coins were never loaded into my account. I have submitted multiple reports to TikTok, but there has been no response or resolution. This lack of communication is deeply f...
Around 20 days ago, I purchased over ₺2000 worth of TikTok coins through the TikTok app on my Android phone, paying with my credit card. The transaction showed as successful, and the payment was deducted from my account. However, the coins never appeared in my TikTok account (username: serhat_Raman)...
On July 14, I requested a payment of approximately ₺45,000 from my TikTok account earnings. During the withdrawal process, I mistakenly entered my local currency (₺) bank account instead of a USD account, which I later learned was required. TikTok marked the transaction as "paid," but the funds nev...
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