Today, a transfer of $1,668 was made to my account through the Papara app. However, an excessive transaction fee of $35.75 was deducted from the transferred amount. Moreover, this deduction was made directly from the incoming funds rather than from the sender, and I received no prior notification. Normally, the transaction fee is clearly stated during the transfer process and charged to the sender. In this case, I was neither informed nor aware of such a high deduction. When I called customer service regarding the issue, I was told, “We are not a bank,” and no solution was provided. I use a Papara personal account and have never encountered such a fee before. I believe this practice lacks transparency and violates consumer rights. I request a refund of the $35.75 that was deducted. My customer number is 1094273***.
I’ve been using Papara for years without issue, but recently I received a balance notification only to find out that Papara had deducted a 3.5% transaction fee from the incoming amount. I wasn’t warned about this change in advance, and there was no prior agreement or notice that such a fee would be ...
On June 15, 2024, someone sent me money via the Papara mobile app. However, instead of being shown as the recipient, the system incorrectly displayed me as the sender of the transaction. As a result, 15.68 TL was deducted from my account as a FAST transfer fee. In reality, I was only the receiver, ...
I recently noticed unauthorized charges on my Papara card labeled under “App Store.” The first withdrawal was ₺69, followed by a second charge of ₺50—both of which I never approved. I don’t have any active subscriptions or linked accounts on the App Store that would justify these deductions. This i...
On September 4, 2025, I transferred $53 to my Payoneer virtual card account, and the payment was received successfully. However, before I could send the funds to my bank account, Payoneer deducted $51 without my consent, labeling it as an annual account and card fee. This charge was applied without...
I deposited money into the Papara application using my credit card. Then, I contacted live support and requested the transaction to be canceled and refunded, but I was told that the transaction could not be canceled or refunded. I was not informed beforehand that transactions made via credit card co...
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