250,000₺ was transferred to my Papara account by a friend. Since it was late, I decided to transfer 200,000₺ to another account the next morning. This is where the real story begins. Please read carefully! I entered my account password, and a message appeared: "Your account has been suspended." After a few attempts, I called the customer service number starting with 0850. The response I received was, "Your account has been permanently closed due to a security violation." I asked what the violation was, and they said, "We cannot provide information." I then requested my money back, and they told me, "You have 50,000₺ in your account, and it will be transferred to the specified account within three business days." I asked where the remaining 200,000₺ went, as there were 250,000₺ in the account. Apparently, it just vanished into thin air. When I asked how this was possible, the employee responded, "You can file a complaint wherever you want." So, for this institution, the issue is just that simple. I have now filed a complaint, but I assume it will take months to get my money back.
I have been a Papara member for 1 year. On June 11, 2025, I transferred ₺2,000 from a bank account of my own to my Papara account and opened the mobile application. I received a notification that my account was permanently closed for no reason. When I called customer support, they stated that they c...
My Papara account (account number: 154536***) was permanently closed this morning without any notice or explanation, and approximately ₺180,000 in my balance was confiscated. I did not receive any warning, notification, or explanation regarding the closure of my account; it was only stated that it w...
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