Otelz.com Hasn't Paid Our Hotel in 7 Months, No Response to Calls or Emails

Ahmet
November 2, 2024 4:19 PM40

We are extremely frustrated with Otelz.com, as our hotel has not received payment from them for the past seven months. Despite repeated attempts to contact them via phone and email, there has been no response. Otelz.com’s representatives seem indifferent and unconcerned, ignoring our requests entirely. It’s unacceptable for them to withhold funds while continuing to operate. This lack of professionalism has forced us to halt sales through their platform in our region. We urge government authorities to address issues like these, where businesses are left without compensation. Otelz.com, pay us the amount you owe immediately – it’s time to take responsibility for your obligations.

April 24, 2025 9:58 AM (5 months after complaint)

Hello, We have informed you about the issue and resolved your complaint. As a result of our efforts prioritizing guest satisfaction, we have provided the best solution for you. If you wish to choose us again for any hotel reservation matters, we would be happy to serve you at any time. We are here to continue providing you with quality and reliable service. Best regards, Otelz.com

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