X Suspended My Hacked Account And Refuses To Provide Support
My X account with the handle @ismail***78, which is registered in my name and linked to my corporate identity, was taken over by third parties a short time ago. After this unauthorized access, several promotional and advertisement-oriented posts that have nothing to do with my field or professional interests were shared from my account, and shortly afterwards my X account was suspended and placed in permanent read-only mode for an alleged violation of the X Rules. Because my account is suspended in this way, I am currently unable to perform any action on it, cannot manage it, and cannot even request its closure. My account has been in a suspended state for about a month, possibly longer, since around 11 September 2026, and despite repeatedly submitting appeals and support requests, I have not received any meaningful response from X. The only emails I receive simply repeat that the lock and suspension decision will continue, without examining or addressing my new appeals in any concrete way. During this process, no solution has been produced regarding my compromised account, nor have I been given any opportunity to remove this account from the system even though it is linked to my corporate identity. It is unacceptable that my account has been seized without my permission, that advertising content has been shared without my knowledge and consent, that my account has then been treated as if I had violated the platform rules, and that my appeals have received no substantive response. My request from X is very clear. Either my access to the account should be restored and the account made completely secure, or, with my explicit consent, this account should be permanently deleted and its connection to my corporate identity fully removed. My email address associated with the account is iy***[email protected]. I expect a clear, written and definite response on this matter.
