Opel Loves Cars Not Customers

Dear Opel,

I purchased an Opel Mokka on December 12, 2022, from a previous owner. Unfortunately, I had an accident on May 17, 2023. Regrettably, I decided to entrust my car to Bakırcılar Opel Service in Muğla, Turkey. Despite my efforts to remain patient amidst poor communication, or rather, lack thereof, I have received minimal information, with the only response being "We are still waiting for supplies, please continue waiting." This lack of transparency is illogical and erodes trust in Opel as a reputable automotive company. The 2021 Mokka is not a unique model, and production is ongoing. How is it possible that a simple cable is unavailable for replacement? I request the specifications of the cables and the address of the factory where they are produced so I can purchase them myself.

Furthermore, two days ago, Bakırcılar Opel Service offered to replace my substitute car, a Peugeot 2008, with a Peugeot 208 for routine maintenance. How can these two vehicles be considered equivalent? If I wanted to drive a car of this kind, I wouldn't have sold my Skoda. I chose an SUV for its comfort and spaciousness. This experience has left me with the impression that Opel is not focused on customer satisfaction. "Wir leben Autos" cannot be truly upheld if you only prioritize cars over customers.

Lastly, Bakırcılar has spent more time with my car than I have. I request that they cover the costs of my inspection and routine maintenance. Thank you for your understanding.