On 18.04.2026 at around 08:45, I delivered my 2024 model Opel Combo vehicle to Opel Deniz Oto Istanbul authorized service for periodic maintenance and unfortunately experienced two serious issues during the process. Firstly, until the payment stage, I was never informed that the installment price and the cash price would be different. Such an important price difference should have been clearly, explicitly and transparently communicated to me before the transaction, yet it was suddenly presented to me at the time of delivery. This approach does not align with a corporate service understanding and it has seriously damaged my trust. Secondly, my vehicle was delivered back to me in a dirty condition. Not even a simple washing process was carried out, which clearly shows the level of importance given to customer satisfaction. Clean delivery after maintenance is a basic expectation that should be part of authorized service standards. The understanding of an authorized service requires transparent pricing, accurate information sharing and attentive service. My experience at Opel Deniz Oto Istanbul remained well below these expectations. I request that the necessary review be carried out regarding the issues I have described and that I be contacted on my phone number 0539 278 ** 1* with a clear explanation and information about the steps to be taken.
On the morning of 14.08.2025 at 10:00, I delivered my Opel vehicle to Erdemir Opel service for repair. Hours passed, and by 16:00 my car was still in the same spot—no work had been done, and I received no proper update. This is a complete disregard for the customer. We trust an authorized service wi...
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
On August 20, 2024, when my ordered blue 2024 Opel Combo Ultimate was delivered from Istanbul Opel Gülan Service, I noticed a burn-like damage of 3-4 cm on the left front dashboard. The service claimed that the damage was Opel's responsibility, that it occurred during transit, and was not their resp...
I purchased a brand-new 2024 model OPEL ASTRA L (license plate 69 AAY 7**, Chassis No: VXKEPHNS5R1025***) from the Erzurum Opel Erdemir dealership approximately 9 months ago. Since day one, I have been facing serious and progressively worsening issues with the vehicle, which have caused significant ...
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
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