Opel is not taking care of my vehicle. They scheduled an appointment for me to leave my car at the authorized service center in Kayseri on January 15th for checks and painting under warranty. I delivered my car to the authorized service on the specified date. Three days later, a representative named Sinem from the headquarters called, stating that she would contact me by January 24th at the latest to provide information. However, due to the lack of approval from the headquarters for the necessary procedures, my car has been in their possession for 9 days. The vehicle is adapted for disabled use, causing significant distress. I have called the headquarters multiple times, but each time I receive superficial responses, such as noting the urgency of the matter and forwarding it to the relevant person. Allegedly, they were supposed to call today, but it is already past 3 PM, and there is still no call or inquiry.
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
On the morning of 14.08.2025 at 10:00, I delivered my Opel vehicle to Erdemir Opel service for repair. Hours passed, and by 16:00 my car was still in the same spot—no work had been done, and I received no proper update. This is a complete disregard for the customer. We trust an authorized service wi...
Hello, in October 2023, I purchased an Opel Grandland from the Balıkesir Beyaz dealership. I had heard about complaints regarding roof paint, but I thought these issues were limited to the previous series. I never imagined that such a problem could still occur. However, just three months after I bou...
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
I took my car to OPEL OTOSAY ANKARA service on 16th October 2023, due to an accident where the other party was % 100 guilty. My car is OPEL CORSA and 1,5 years old. It passed more then 40 days and my car is still in service. I can get consisten/accurate information from the Service Responsibles. The...
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