On August 20th, I purchased a white mini dress from Oleg Cassini, but I didn’t take it home because it needed to be ironed. That evening, my fiancé surprised me with a dress, so I thought I could return the one from Oleg Cassini since I hadn’t even picked it up yet. However, the store refused to issue a refund. The store manager, despite not making a good impression, practically begged me to leave a positive review. I’ve never encountered such a poor experience with a company. How can they deny a refund for an item I didn’t even take home? I plan to file a complaint with the Consumer Arbitration Committee and will spread the word about this unfair practice.
I purchased a wedding dress from Oleg Cassini, but when I realized it wouldn't fit, I requested a return without ever trying it on to avoid any damage to the dress. Even though I initiated the return within the legal timeframe, my request was denied, and I was told that returns are not accepted. I f...
I recently purchased a pair of gloves from Oleg Cassini, and although it’s been less than 30 days, my return request was denied. When I bought the gloves, I wasn’t informed that returns would not be accepted, and since they didn’t match my wedding dress, I tried to return them. The store claimed tha...
On Thursday, July 26, at 8:40 PM, I ordered a wedding dress from Oleg Cassini. By 9:00 AM the next morning, July 27, I contacted the store to cancel and request a refund. Although I saw and tried on similar dresses in-store, this specific dress was ordered without my seeing it in my size. The dress ...
On August 29, I purchased an evening dress from Oleg Cassini. I wore the dress to an event on August 30, but by the end of the night, the lining (interfacing) inside the dress had come undone. I immediately took the dress to their Cevahir store the next day. After inspecting it, the staff admitted t...
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