Oleg Cassini Refuses to Issue Refund for Dress I Didn’t Even Pick Up

On August 20th, I purchased a white mini dress from Oleg Cassini, but I didn’t take it home because it needed to be ironed. That evening, my fiancé surprised me with a dress, so I thought I could return the one from Oleg Cassini since I hadn’t even picked it up yet. However, the store refused to issue a refund. The store manager, despite not making a good impression, practically begged me to leave a positive review. I’ve never encountered such a poor experience with a company. How can they deny a refund for an item I didn’t even take home? I plan to file a complaint with the Consumer Arbitration Committee and will spread the word about this unfair practice.