I recently purchased a pair of gloves from Oleg Cassini, and although it’s been less than 30 days, my return request was denied. When I bought the gloves, I wasn’t informed that returns would not be accepted, and since they didn’t match my wedding dress, I tried to return them. The store claimed that items purchased in-store cannot be returned, even though online purchases allow a 30-day return period.
To make matters worse, the assistant manager’s attitude was highly unprofessional, which was disappointing for a supposedly reputable brand. The store manager directed me to contact this email for assistance, and I am urgently seeking a solution. I expect Oleg Cassini to honor their policy or provide clear communication regarding return terms at the time of purchase. The lack of respect shown over a ₺545 pair of gloves was entirely unnecessary and has left me frustrated.
On August 20th, I purchased a white mini dress from Oleg Cassini, but I didn’t take it home because it needed to be ironed. That evening, my fiancé surprised me with a dress, so I thought I could return the one from Oleg Cassini since I hadn’t even picked it up yet. However, the store refused to iss...
I purchased a wedding dress from Oleg Cassini, but when I realized it wouldn't fit, I requested a return without ever trying it on to avoid any damage to the dress. Even though I initiated the return within the legal timeframe, my request was denied, and I was told that returns are not accepted. I f...
On Thursday, July 26, at 8:40 PM, I ordered a wedding dress from Oleg Cassini. By 9:00 AM the next morning, July 27, I contacted the store to cancel and request a refund. Although I saw and tried on similar dresses in-store, this specific dress was ordered without my seeing it in my size. The dress ...
I ordered a dress from the Oleg Cassini website, and they sent it to me with the security tag still attached. I felt like I was mistreated despite spending my own money. To make matters worse, the alarm wasn’t noticed until the day of the wedding at the tailor’s. Since the tag was inside the dress, ...
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